bd53 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how bd53 ("bd53", "we", "us", "our") collects, processes, stores, and protects the personal data of users ("Player", "you", "your") who access or use the bd53 online betting and casino platform available at bd53.io. This Policy applies to all services provided through the bd53 platform, including sports betting, live casino, slot games, account management, customer support interactions, and promotional communications.

By registering an account on bd53 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not create an account or use the bd53 platform.

2 Data Controller

bd53 acts as the data controller in respect of the personal data it collects from players through the bd53.io platform. As data controller, bd53 determines the purposes and means by which your personal data is processed. For any queries relating to this Policy or to your personal data held by bd53, please contact us using the details provided in Section 14 of this Policy.

Where bd53 engages third-party service providers to process personal data on its behalf — for example, payment processors, identity verification providers, or analytics platforms — those providers act as data processors and are bound by contractual obligations to process data only on bd53's instructions and in accordance with applicable data protection standards.

3 Data We Collect

bd53 collects personal data from players through several channels, including the account registration process, ongoing platform use, payment transactions, customer support interactions, and automatic technical collection during site visits. The categories of personal data we collect are as follows:

3.1 Identity and Contact Data

• Full legal name
• Date of birth
• Residential address (including district, city — e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Email address
• Mobile phone number
• Nationality

3.2 Identity Verification (KYC) Data

• National Identity Card (NID) number and image
• Passport number and image (where applicable)
• Driving licence number and image (where applicable)
• Utility bill or other proof of address documents
• Selfie or liveness check images submitted during verification

3.3 Financial Data

• Mobile wallet account identifiers (bKash, Nagad, Rocket, Upay numbers)
• Bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported banks) where used for withdrawals
• Transaction history, deposit amounts, withdrawal amounts, and balance records

3.4 Gaming and Behavioural Data

• Bet history, game play history, and wager amounts
• Bonus and promotion usage records
• Session durations and activity timestamps
• Responsible gaming settings applied to your account

3.5 Technical and Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type
• Unique device identifiers
• Log files and error reports generated during platform use
• Cookie identifiers and session tokens (see Section 7)

3.6 Communications Data

• Content of live chat, email, and support ticket communications with bd53 staff
• Records of promotional communications sent to you and your engagement with them
• Feedback, complaint, and dispute records

4 How We Use Your Data

bd53 uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your player account, including verifying your identity, processing your registration, and enabling you to log in securely to the bd53 platform.
• Service Delivery: To provide betting, live casino, and slot gaming services; to process your deposits and withdrawals; and to credit bonuses, process winnings, and manage your account balance in BDT.
• Identity Verification and Compliance: To fulfil Know Your Customer (KYC) obligations, to verify that you meet the minimum age requirement of 21 years, and to comply with anti-money laundering (AML) obligations applicable to bd53.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account abuse, money laundering, and other prohibited conduct on the platform; to protect the security of player accounts and platform systems.
• Customer Support: To respond to your enquiries, resolve disputes, address complaints, and communicate with you regarding your account or transactions.
• Responsible Gaming: To monitor gaming behaviour, identify patterns that may indicate problem gambling, apply responsible gaming tools at your request (such as deposit limits and self-exclusion), and fulfil our duty of care obligations toward players.
• Platform Improvement: To analyse usage patterns, diagnose technical issues, improve platform performance, and develop new features and services based on aggregated, de-identified player behaviour data.
• Marketing and Promotions: To send you information about bd53 promotions, bonuses, and events (including seasonal promotions during BPL season, Eid, or Pohela Boishakh) where you have consented to receive marketing communications. You may withdraw this consent at any time.
• Legal Obligations: To comply with applicable legal and regulatory obligations, respond to lawful requests from competent authorities, and maintain records as required by law.

5 Legal Basis for Processing

bd53 processes your personal data on the following legal bases:

• Contractual Necessity: Processing your identity and contact data, financial data, and gaming data is necessary to perform the contract between you and bd53 — namely, to provide the betting and gaming services you have registered to use.
• Legal Obligation: Processing for KYC verification, AML compliance, age verification, and responding to regulatory or law enforcement requests is required by applicable law and regulation.
• Legitimate Interests: Processing for fraud prevention, platform security, customer support, and platform improvement is carried out on the basis of bd53's legitimate interest in operating a safe, reliable, and competitive gaming platform. These interests do not override your fundamental rights and freedoms.
• Consent: Processing your data for direct marketing and promotional communications is based on your consent, which you may withdraw at any time by updating your communication preferences in your account settings or by contacting bd53 support.

6 Data Sharing and Disclosure

bd53 does not sell your personal data to third parties. We may share your data with the following categories of recipient where necessary and proportionate:

6.1 Payment Service Providers

To process deposits and withdrawals, bd53 shares relevant transaction data with mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These providers receive only the data necessary to complete the transaction and are contractually obligated to protect it.

6.2 Identity Verification Providers

bd53 may use third-party KYC and identity verification providers to validate documents submitted by players. These providers process identity and document data solely for verification purposes on bd53's behalf.

6.3 Game Studios and Content Providers

When you play games supplied by third-party studios such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, or Spribe, certain session and technical data may be shared with those studios to facilitate game delivery and ensure fair play. Game studios do not receive your full identity or financial data.

6.4 Legal and Regulatory Authorities

bd53 may disclose personal data to competent authorities, regulators, or law enforcement bodies where required by law, pursuant to a valid legal order, or where disclosure is necessary to protect the rights, property, or safety of bd53, its players, or the public.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of bd53's business, personal data held by bd53 may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and any material changes to this Policy that result from it.

7 Cookies and Tracking Technologies

bd53 uses cookies and similar tracking technologies on the bd53.io website to enhance your experience, maintain session continuity, analyse platform usage, and support fraud prevention. The types of cookies we use are as follows:

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to log in and use core platform features. Analytics and preference cookies may be disabled without affecting core functionality.

8 Data Retention

bd53 retains your personal data for as long as your account remains active and for a period thereafter as required by law or legitimate business necessity. The following retention principles apply:

• Active Account Data: Personal data associated with your player account is retained for the full duration of your account relationship with bd53.
• Post-Closure Retention: Following account closure, bd53 retains identity, transaction, and gaming records for a minimum of five (5) years to fulfil legal and regulatory obligations, including AML record-keeping requirements.
• KYC Documents: Copies of identity verification documents are retained for a minimum of five (5) years following the end of the customer relationship.
• Support Communications: Records of customer support interactions are retained for three (3) years following the resolution of the relevant enquiry or dispute.
• Marketing Data: Where your marketing consent is withdrawn, your data will be removed from active marketing lists promptly, though transaction and account records will be retained in accordance with the periods above.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised in a manner that prevents re-identification.

9 Data Security

bd53 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and bd53's servers is encrypted in transit using industry-standard Transport Layer Security (TLS) protocols.
• Encrypted Storage: Sensitive data categories, including KYC documents and financial account identifiers, are stored in encrypted form at rest.
• Access Controls: Access to personal data within bd53's systems is restricted on a need-to-know basis. Staff with access to player data are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication: bd53 supports OTP-based two-factor authentication for player logins, adding an additional layer of protection against unauthorised account access.
• Penetration Testing and Monitoring: bd53's platform undergoes periodic security assessments, and our systems are monitored continuously for signs of intrusion, unusual access patterns, or data exfiltration attempts.
• Incident Response: In the event of a personal data breach that poses a risk to player rights or freedoms, bd53 will notify affected players and relevant authorities in a timely manner in accordance with applicable requirements.

10 Your Rights

As a player on the bd53 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact bd53 support using the details in Section 14. bd53 will respond to all valid data rights requests within a reasonable timeframe, ordinarily within 30 days of receipt.